Customer Service

Retrotel Return Policies

 

End-User Return Policy:

All sales are final. In the event that a customer orders a product erroneously, Retrotel may agree to accept the item returned for a refund/credit minus 15% for processing and any shipping costs incurred by Retrotel. Retrotel must be made aware of the issue within 14 calendar days of the invoice date and receive product within 30 calendar days of the invoice date for this process to be considered for approval. Customer must obtain an RMA prior to shipping any items to Retrotel. All return shipments must contain all items that were originally shipped included manuals, cables cords etc.

Wholesale Return Policy:

All sales are final.  In the event that a customer orders a product erroneously, Retrotel may agree to accept the item returned for a refund/credit minus 15% for processing and any shipping costs incurred by Retrotel.  Retrotel must be made aware of the issue within 14 calendar days of the invoice date and receive product within 30 calendar days of the original invoice date for this process to be considered for approval.  Customer must obtain an RMA prior to shipping any items to Retrotel. All return shipments must contain all items that were originally shipped included manuals, cables cords etc.

Out of service merchandise may be dirty, discolored or require minor remanufacturing (i.e. replace buttons, plastic parts, etc.). OOS items are not returnable for these reasons. Return of defective item(s) for refund/credit is dependent on Retrotel’s physical inspection and approval of the merchandise. Retrotel may replace or repair the item(s) rather than issue refund or credit at Retrotel’s sole discretion.

An RMA request can be completed by clicking on the Repair Request Form
button below or by calling Retrotel at 800-895-9660.

 

Click to read more about Remanufactured Equipment

 

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