About Us

The Reason Why The Interests of Our
Customers are Closely Aligned With Ours

As an independent distributor and service provider, end users are not forced
by the manufacturer to deal with us. To retain the business………..

WE MUST PROVIDE OUTSTANDING SERVICE AND RELIABLE PRODUCTS.


OUR BUSINESS STANDARDS – Each member of our team is committed to fostering long-term relationships by:

  • Doing Business with Integrity, Honesty and Trust
  • Providing flexibility to make it easier for customers to work with us
  • Being responsive to all requests including the small ones
  • Consistently delivering on our commitments
  • Listening to and meeting our customers needs by implementing cost-effective solutions

 THE COMPANY – Since 1998 Retrotel has been meeting the service and equipment needs of Nortel end users. Since inception we have grown every year.

OUR FACILITIES – Our West Coast headquarters includes a complete state of the art repair and test facility. A philosophy of continuous investment in technology as well as inventory provides our customers with quick access to fully tested equipment as well as hard to find parts.


SERVICES WE PROVIDE –

VOICE SERVICES
From complete project management to adds, moves and changes Retrotel provides expert installation and implementation services on all systems and solutions that we support, including Nortel Meridian and Norstar Systems.CABLING
Trouble-free administration of moves, adds and changes can only be accomplished when structured cabling is properly conceived from start to finish. Retrotel specializes in the proper installation of a wide variety of structured cabling.Our process includes:

  • Needs assessment
  • Design documentation and budget
  • Project schedule and time line
  • Installation
  • Testing and certification
MAINTENANCE
Retrotel offers money saving alternatives to traditional “one size fits all” coverage plans. Lower your maintenance expense by customizing a plan to provide coverage only where you need it. Programs range from full service coverage with remote monitoring and on site support to CPU only. Special programs include:

  • Preventive Maintenance
  • Key Disaster Recovery
  • Prepaid Hours

REPAIRS
Save money by extending the life of your existing equipment through our in-house repair and refurbishing center. Our complete testing and repair facilities include equipment to repair phone displays. To minimize you having to experience down time, we can offer advance equipment replacement.


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